Bertam Resort & Water Park

Name: Bertam Resort & Water Park
Address: PMT 2200 Persiaran Bertam 8,, Penang, Penang, 13200, Malaysia
Rating: 9.039791356184768

Penang, Malaysia

PMT 2200 Persiaran Bertam 8,, 13200

9.0Rating

ExceptionalRated by Guests

2,684Reviews

What to expect

Pros

🏊‍♂️Clean and well-maintained pool area
🍽️Great breakfast options for families
🌟Friendly and helpful staff members
🌅Scenic views and calming ambiance
🛏️Comfortable and clean rooms
👨‍👩‍👧Suitable for families with kids
🍲Delicious food options available
🎉Exciting amenities and facilities
📸Plenty of Instagram-worthy spots for photos
💆‍♂️Relaxing environment for a peaceful stay

Cons

🕰️Delayed check-in process
🚿Inconsistent hot water supply in bathrooms
💸Extra charges for amenities like water and toiletries
📞Difficulty in reaching the hotel via phone
🛎️Lack of empathy and poor service quality
🍽️Limited availability of breakfast tables during peak hours
🚗Inconvenient parking arrangements for guests
❄️Issues with room temperature control and air conditioning
🧼Bathrooms requiring better cleanliness standards
📉Inconsistent service quality during busy times

What this place has to offer

Things to do and ways to relaxBilliards, Body scrub, Body wrap, Fitness center, Foot bath, Game room, Golf course [on-site], Hot tub, Karaoke, Light therapy, Massage, Massage bed, Massage chair, Mini golf course, On-site entertainment, Pool with view, Private bath, Private BBQ facilities, Public bath, Sauna, Spa, Spa/sauna, Steamroom, Tours, Water park, Yoga room

Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage

Dining, drinking, and snackingRestaurant [halal], Restaurant [kosher], Room service [24-hour]

Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas

Languages spokenEnglish, German, Filipino, Hindi, Chinese [Mandarin], Arabic, Chinese [Cantonese], Tamil, Nepali, Indonesian, Malay